Pippa, for clinicians

The dashboard is the opposite tone of the app: dense, specific, and allowed to show the numbers the patient must not see.

Clinicians needed a desk between weekly visits. I designed the information architecture from the roster down to a single patient, and a second mobile shell of the same desk for the hallway.

Problem

A therapist does not want a pixel pet. They want adherence, the meal photo, mood, a place for a PHQ-9, a safety plan, and a way to see whether the patient opened the app. They also need controls for what that patient is allowed to see. Families asked to follow along. Giving them the whole chart would have broken the patient’s privacy.

Process

Discovery calls set the object model: clinic, patient, consent, plan, log, measure, note, message. Consent is a signed form with a photo before any chart opens. I separated three audiences on purpose. The clinician sees nutrition numbers and notes. The patient never does. A parent can see meals, check-ins, mood, and the safety plan, and can leave a note, and cannot open the journal, the AI transcript, or the clinical note.

Solution

• Home is the roster. Add a patient by invite code or email. No chart without consent.
• Patient overview: meal adherence, intake, mood. Customization for care approach, which check-ins exist, whether nutrition numbers are visible to anyone but the clinic, and modes for ARFID, sleep, and binge-eating support.
• Nutrition plan pushes into the patient app as guidance, not as a scoreboard. Food log shows the photo, the patient’s comment, and a note field for the clinician.
• Measures for surveys. Safety plan. Engagement graphs for opens and logs. Team chat shared across clinics. Announcements. The same IA in a phone shell so the desk and the pocket match.

Results

• 200+ Clinics
• 229+ Clinicians in discovery
• 3 Audiences, three different visibility rules
• 1 Chart, on the web and in the pocket

Justin Moran · UI/UX Designer · Chicago, IL · LinkedIn · Resume (PDF)